1.3
  • Not good1 votes
  • Customer service2 votes
  • The yearly cost1 votes
  • For a minor accident1 votes
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  • Dec 14
  • Auto Insurance
  • Taunton, Massachusetts
  • Claim Dispute
  • 19
  • REVIEW RATING 4/5

I was going to look at a paint job to price,in Brockton,mass.i thought I knew,where this house was,so I decided to pull into this driveway,on a one way street,to set up my gps,so I could,find the address,quicker.i have a 2005 chevy Silverado.i went to back out of the driveway,i looked both ways,and nothing was there.all of a sudden,i backed out slowly onto the road,and I hear,and feel this large... Read more

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  • Nov 14
  • Auto Insurance
  • Liberty Lake, Washington
  • Insurance Claim
  • 55
  • REVIEW RATING 4/5

I submitted a claim in August 2014 and called them numerous time with no response back. I ran over something on the road in August. Two tires, two wheels, front and back tie rods bent. The repair shop has called this company to discuss repairs and parts without success. Every time I call am told I will be called back but it does not happen. I have now paid for the repairs out of my pocket... Read more

Was this review helpful? 0 0

  • Aug 18
  • Auto Insurance
  • Revere, Massachusetts
  • Insurance Scam
  • 261
  • REVIEW RATING 4/5

I would never ever recommend anybody to this company. I was scam since day one.I'll make sure I spread the word around. Unfortunately I can't do anything about the lies I was told and I can't get my money back but I'll make sure I let others now what commerce is really like. When I first started the policy I was told I had to give down a 950 dollar deposit that I would receive if I decided to... Read more

Was this review helpful? 1 2

  • Aug 15
  • Auto Insurance
  • Fall River, Massachusetts
  • Payment Assistance
  • 113
  • REVIEW RATING 4/5

Back in 2011 I sofer a very bad car accident and I became permanently disable. Accident was not my fault. E-commerce is my own insurance, and they did nothing to help me out. Even to pay off my car which was total, I had to take E-commerce to court in order to get the pay off for my car, and it took me over a year to get the money from E-commerce. As a matter of fact, E-commerce is doing... Read more

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  • Aug 05
  • Auto Insurance
  • Burlington, Massachusetts
  • Car Insurance Dishonor
  • 99
  • REVIEW RATING 3/5

Stop n go traffic, heavy rainstorm, light turned green but jeep stopped abruptly. I kissed bumper. But 10yr old vehicle's bumper rusted and didn't hold up to 2mph cotact. No contact from adjuster 6 weeks then policy renewal raised my premium 77%. Missed date to appeal merit rating system. Clean record 20+ yrs. Huh? Asked to see THEIR appraisal but told no. Didn't see any damage other than... Read more

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  • Jul 02
  • Auto Insurance
  • Phoenix, Arizona
  • Insurance Refund
  • 78
  • REVIEW RATING 3/5

American Commerce recommended Teen Smart driving program for our newly licensed child. When the program did not work and we could not get a refund from the company we enlisted the help of American Commerce. We received the run around and misinformation from their employees. Cancelled the insurance prior to an electronic transfer scheduled. The $300+ was taken from our account and they... Read more

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  • Jan 23
  • Auto Insurance
  • Hubbardston, Massachusetts
  • Auto Insurance Case
  • 3
  • 3
  • 84
  • REVIEW RATING 4/5

driving on a very poorly maintained 1 lane road and ran over a section where the center of the road was higher than the ground clearance of my car, bringing my oil pan into contact with the road. all the oil exited and the car quit. commerce considers this a collision. and will not budge on this(no collision coverage) yet! if i had hit a deer, it would fall under a comprehensive... Read more

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  • Jan 07
  • Auto Insurance
  • Stolen Vehicle
  • 123
  • REVIEW RATING 3/5

This insurance denied my claim for my stolen vehicle. According to them my vehicle is equipped with an alarm and a theft deterrent system that if somebody hotwire it or used a different key it will disable the fuel system and wont start. I told them it happened with all sets of keys in my possession and I do not know how it happened. I have police report filed and all maintenance receipts... Read more

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  • Aug 19, 2013
  • Auto Insurance
  • Boston, Massachusetts
  • Unprofessional Service
  • 175
  • REVIEW RATING 5/5

Dealing with the Commerce Insurance company has been the worse, the most unprofessional and unethical experience I have ever had. They are so unprofessional and lied straight in my face, in order to avoid paying. I have never experienced such trashy, low class and incompetent costumer service and I am deeply upset.Someone rear ended me and they did everything they could to avoid paying and refuse... Read more

Was this review helpful? 4 1

  • May 25, 2013
  • Auto Insurance
  • Car Insurance Policies
  • 1
  • 1
  • 113
  • REVIEW RATING 3/5

I am a safe Driver even though I had 2 unfortunate bumps in the road in 4/2008, which were off my record in 4/2011 (3 yrs.-California) and now its 5/2013 (5+ yrs later-moved to Mass., big mistake), and Mass is trying to penalize me now in 5/2013 for what should be off my record 5+ years later! It is not right. I have maintained an accident free, no tickets at all, nothing and have already... Read more

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