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Currently trying to get a claim resolved. They sent out private investigator to question neighbors. Sent me to their investigation team claim standard business practices. Making me feel like a criminal for a car accident. I am speaking with an attorney for guidance why im the customer. They insure for just this thing Add comment

Have a claim open rather than treat me as a customer I am being investigated . they say it's standard procedure .. Stayed at in looking for another company and needed to contact a lawyer. The car was in an accident I didn't commit a crime Add comment

One of commerce insurance customers hit me. Delayed the claim. Never informed me about the estimate. Got the check to me one month later. Called customer service several times and they were rude and obnoxious. They should be embarrassed about how they handle business! Terrible service for the one who wasn't even at fault!!! Add comment

  • Aug 31
  • Auto Insurance
  • Elizabeth, New Jersey
  • Commerce Insurance Payment Option
  • 37

I am a new customer 2 months now I wanted to change my payment options went through a lot of work to do so the end result my payment was not accepted and I was told differently on the phone with a human and a month later is when I found out payment was denied I was sent a letter stating I owe $134 I borrow the money to pay and was told that I would have to pay 200 + $50 I have no money accept... Read more

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  • Jul 29
  • Auto Insurance
  • Hingham, Massachusetts
  • Commerce Auto Insurance Claim
  • 101

Currently dealing with commerce as a victim of a motor vehicle accident. Because of the accident we need yo replace our infant carseat. The women i am dealing with as commerce's adjuster is quite rude. She is anything but helpful. Shes admitted thay her clients have been found at fault and is still giving me the run around. Im waiting for her confirm that she has recieved my email with a receipt... Read more

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  • May 21
  • Insurance
  • Elmhurst, New York
  • Insurance Claim
  • 185

We have been a loyal customer for 25 years. We have never had any home insurance claims up until now. Our dog minorly injured a person. It was something as small as something that can be covered up with a bandaid. Once Commerce found out they told us that we can't have a dog for 5 years. Then all of a sudden we found out from our agent that they dropped us from the insurance 2 weeks ago. ... Read more

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Should never had aaa represents commerce bc they don't cares. Add comment

  • Mar 08
  • Auto Insurance
  • Pepperell, Massachusetts
  • Car Accident Claim
  • 279

I haven't had an at fault accident in 17 years and then bang I got into an accident and commerce insurance is the worst I ever had. They blamed me for the at fault accident and didn't care about my side of the story just added a surcharge to my record to screw up my good driving record. Now I am going to be paying for the next 6 years due to awful customer service and they don't care. One lady... Read more

Was this review helpful? 4 3

  • Feb 06
  • Auto Insurance
  • Needham Heights, Massachusetts
  • Insurance Claim
  • 1
  • 1
  • 177

Impersonal, disorganized, unprofessional, rude & unhappy workers. The nicest person was a mechanics who appraised damage on my vehicle. 7 days after accident, not even a rental car. Their excuse? They filed my claim under a wrong policyholder.. their insured struck my vehicle...when I called them, not even a greeting!! No compassion. Someone told me to consider way! They are... Read more

Was this review helpful? 4 1

  • Jan 08
  • Auto Insurance
  • Hingham, Massachusetts
  • Insurance Claim
  • 1
  • 1
  • 431

I HAVE BEEN WITH COMMERCE INSURANCE FO OVER 30 YEARS . During THIS TIME I HAVE NEVER HAD AN ACCIDENT . I have never had aDUI . I have never had a speeding ticket or any other kind of ticket including parking . LAST NOVEMBER I tapped a lady's bumper with the rear of my car . I WAS GOING ABOUT 3 mph AT THE TIME . I had no damage to my vehicle she however had $1200 damage . Now I am paying a sur... Read more

Was this review helpful? 4 0

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