Commerce Insurance Complaints and Reviews

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Commerce Insurance
Main address: 211 Main Street 01570 Webster Massachusetts
1-800-922-8276, 1-800-221-1605, ,
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  • Jul 02
  • Auto Insurance
  • Phoenix, Arizona
  • Insurance Refund
  • 11

American Commerce recommended Teen Smart driving program for our newly licensed child. When the program did not work and we could not get a refund from the company we enlisted the help of American Commerce. We received the run around and misinformation from their employees. Cancelled the insurance prior to an electronic transfer scheduled. The $300+ was taken from our account and they... Read more

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  • Jan 23
  • Auto Insurance
  • Hubbardston, Massachusetts
  • Auto Insurance Case
  • 3
  • 34

driving on a very poorly maintained 1 lane road and ran over a section where the center of the road was higher than the ground clearance of my car, bringing my oil pan into contact with the road. all the oil exited and the car quit. commerce considers this a collision. and will not budge on this(no collision coverage) yet! if i had hit a deer, it would fall under a comprehensive... Read more

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  • Jan 07
  • Auto Insurance
  • Stolen Vehicle
  • 60

This insurance denied my claim for my stolen vehicle. According to them my vehicle is equipped with an alarm and a theft deterrent system that if somebody hotwire it or used a different key it will disable the fuel system and wont start. I told them it happened with all sets of keys in my possession and I do not know how it happened. I have police report filed and all maintenance receipts... Read more

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  • Aug 19, 2013
  • Auto Insurance
  • Boston, Massachusetts
  • Unprofessional Service
  • 90

Dealing with the Commerce Insurance company has been the worse, the most unprofessional and unethical experience I have ever had. They are so unprofessional and lied straight in my face, in order to avoid paying. I have never experienced such trashy, low class and incompetent costumer service and I am deeply upset.Someone rear ended me and they did everything they could to avoid paying and refuse... Read more

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  • May 25, 2013
  • Auto Insurance
  • Car Insurance Policies
  • 1
  • 81

I am a safe Driver even though I had 2 unfortunate bumps in the road in 4/2008, which were off my record in 4/2011 (3 yrs.-California) and now its 5/2013 (5+ yrs later-moved to Mass., big mistake), and Mass is trying to penalize me now in 5/2013 for what should be off my record 5+ years later! It is not right. I have maintained an accident free, no tickets at all, nothing and have already... Read more

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  • Apr 01, 2013
  • Auto Insurance
  • Quote Inaccurate Information
  • 2
  • 88

A few weeks ago I complained about this company for home insurance. Well not that we were planning on renewing car insurance with them, but we were sent a quote from our broker, They have three accidents reported on my husbands driving record in a two month period of 2011. He has not had an accident since 1997. and has not had a speeding ticket since 1999.We have a copy of his record that he... Read more

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  • Mar 14, 2013
  • Property Insurance
  • Home Insurance
  • 125

So my husband and I bought a new home. We called Commerce because that is who we had been using on the home we were already in. I paid the bill for the year in full.2 moths later we get a letter saying they were cancelling our policy. For reasons in the inspection report.So we get a copy of the report and the issues were small. A small area of peeling paint. They said there was a hole in the... Read more

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  • Feb 04, 2013
  • Auto Insurance
  • Insurance Payment
  • 1
  • 143

We were involved in an accident where we were 100 not at fault. A ninety year old driver ran a stop sign and got tboned by another car and flew into us landing on our hood. Commerce has been nothing but a hassle to deal with. My girlfriend has had a policy for 8 years and zero at fault accidents or citations. They have treated us like we were the at fault driver. They have given us an offer of... Read more

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  • Feb 01, 2013
  • Property Insurance
  • Boston, Massachusetts
  • Home Owners Insurance
  • 136

I have had my property insurance through Commerce since the purchase of my home in 2009. I had been living in the home for approximately two years when I decided to hire a tree company to remove some trees that were dangerously overhanging my roof. In the process of bringing their equipment onto the property they removed a tree that was “in their way”. Needless to say the guy with the biggest... Read more

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  • Jan 24, 2013
  • Auto Insurance
  • Lawrence, Massachusetts
  • Insurance Claim Dispute
  • 1
  • 202

I had legally parked my car on the street on 1/9/13 when I saw another driver, insured by Commerce, hit my car. I had assumed that since I wasn't in my car at the time and I saw the other driver hit me, the accident would be the other driver's fault. An adjuster valued the damage at $550.58. I just spoke with a claims representative from Commerce, Cathleen Mandeville, who tried to somehow explain... Read more

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