• Customer service2 votes
  • Yearly cost1 votes
  • Double billing1 votes
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Should never had aaa represents commerce bc they don't cares. Add comment

  • Mar 08
  • Auto Insurance
  • Pepperell, Massachusetts
  • Car Accident Claim
  • 82
  • REVIEW RATING 3/5

I haven't had an at fault accident in 17 years and then bang I got into an accident and commerce insurance is the worst I ever had. They blamed me for the at fault accident and didn't care about my side of the story just added a surcharge to my record to screw up my good driving record. Now I am going to be paying for the next 6 years due to awful customer service and they don't care. One lady... Read more

Was this review helpful? 1 2

  • Feb 06
  • Auto Insurance
  • Needham Heights, Massachusetts
  • Insurance Claim
  • 61
  • REVIEW RATING 3/5

Impersonal, disorganized, unprofessional, rude & unhappy workers. The nicest person was a mechanics who appraised damage on my vehicle. 7 days after accident, not even a rental car. Their excuse? They filed my claim under a wrong policyholder.. their insured struck my vehicle...when I called them, not even a greeting!! No compassion. Someone told me to consider Commerce..no way! They are... Read more

Was this review helpful? 1 0

  • Jan 08
  • Auto Insurance
  • Hingham, Massachusetts
  • Insurance Claim
  • 1
  • 1
  • 246
  • REVIEW RATING 5/5

I HAVE BEEN WITH COMMERCE INSURANCE FO OVER 30 YEARS . During THIS TIME I HAVE NEVER HAD AN ACCIDENT . I have never had aDUI . I have never had a speeding ticket or any other kind of ticket including parking . LAST NOVEMBER I tapped a lady's bumper with the rear of my car . I WAS GOING ABOUT 3 mph AT THE TIME . I had no damage to my vehicle she however had $1200 damage . Now I am paying a sur... Read more

Was this review helpful? 2 0

  • Dec 14, 2014
  • Auto Insurance
  • Taunton, Massachusetts
  • Claim Dispute
  • 145
  • REVIEW RATING 4/5

I was going to look at a paint job to price,in Brockton,mass.i thought I knew,where this house was,so I decided to pull into this driveway,on a one way street,to set up my gps,so I could,find the address,quicker.i have a 2005 chevy Silverado.i went to back out of the driveway,i looked both ways,and nothing was there.all of a sudden,i backed out slowly onto the road,and I hear,and feel this large... Read more

Was this review helpful? 1 1

  • Nov 14, 2014
  • Auto Insurance
  • Liberty Lake, Washington
  • Insurance Claim
  • 118
  • REVIEW RATING 4/5

I submitted a claim in August 2014 and called them numerous time with no response back. I ran over something on the road in August. Two tires, two wheels, front and back tie rods bent. The repair shop has called this company to discuss repairs and parts without success. Every time I call am told I will be called back but it does not happen. I have now paid for the repairs out of my pocket... Read more

Was this review helpful? 1 0

  • Aug 18, 2014
  • Auto Insurance
  • Revere, Massachusetts
  • Insurance Scam
  • 347
  • REVIEW RATING 4/5

I would never ever recommend anybody to this company. I was scam since day one.I'll make sure I spread the word around. Unfortunately I can't do anything about the lies I was told and I can't get my money back but I'll make sure I let others now what commerce is really like. When I first started the policy I was told I had to give down a 950 dollar deposit that I would receive if I decided to... Read more

Was this review helpful? 1 3

  • Aug 15, 2014
  • Auto Insurance
  • Fall River, Massachusetts
  • Payment Assistance
  • 172
  • REVIEW RATING 4/5

Back in 2011 I sofer a very bad car accident and I became permanently disable. Accident was not my fault. E-commerce is my own insurance, and they did nothing to help me out. Even to pay off my car which was total, I had to take E-commerce to court in order to get the pay off for my car, and it took me over a year to get the money from E-commerce. As a matter of fact, E-commerce is doing... Read more

Was this review helpful? 0 0

  • Aug 05, 2014
  • Auto Insurance
  • Burlington, Massachusetts
  • Car Insurance Dishonor
  • 135
  • REVIEW RATING 4/5

Stop n go traffic, heavy rainstorm, light turned green but jeep stopped abruptly. I kissed bumper. But 10yr old vehicle's bumper rusted and didn't hold up to 2mph cotact. No contact from adjuster 6 weeks then policy renewal raised my premium 77%. Missed date to appeal merit rating system. Clean record 20+ yrs. Huh? Asked to see THEIR appraisal but told no. Didn't see any damage other than... Read more

Was this review helpful? 1 0

  • Jul 02, 2014
  • Auto Insurance
  • Phoenix, Arizona
  • Insurance Refund
  • 102
  • REVIEW RATING 3/5

American Commerce recommended Teen Smart driving program for our newly licensed child. When the program did not work and we could not get a refund from the company we enlisted the help of American Commerce. We received the run around and misinformation from their employees. Cancelled the insurance prior to an electronic transfer scheduled. The $300+ was taken from our account and they... Read more

Was this review helpful? 1 0

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