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1.1 Based on 9 reviews
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Claim representatives are stressed to the max and overworked. Poor service in that it's extremely SLOW due to reported "extremely high claim volume and not enough staff" SO THE CONSUMER SUFFERS. Add comment

My daughter and her husband, recently paid their insurance bill of $815.00. Commerce, sent her back a check for $298.00 and stated that there was an over payment on her balance. On February 03, 2016 my daughter received a cancellation notice stating, that she owed a balance of $298.00. My daughter tried explain to the insurance agent, that she received a the check back from Commerce for that amount, the agent told my daughter that she had until... Read more

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On Memorial Day weekend, my sister (driver) was seriously injured in an accident on the NJ Turnpike on Sat night and Med-flighted to a trauma center in Trenton. Sun. morning, I contacted Commerce 24-hour claims line to inform them of the accident and had a claim file number before the call ended. I returned to MA later on Sun. Tues. morning ,before going back to NJ, I called them and was told two service reps were assigned to the claim (one... Read more

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Neighbor trashed my mailbox and left scene without informing me or police. Another neighbor witnessed it and informed me and suggested I establish baseline by reporting to police because teenage driver appeared "out of it". Good thing I followed his advice because neighbor never came over to admit property damage. Police suggested I file a claim with insurance company (Commerce) and within a short time my mailbox was replaced at full estimate... Read more

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Customer service is horrible!!! They suck and im paying them for insurance and they have no sympsthy to help you out w getting reimbursement from another insurance co whos at fault. Basically say oh well sorry thsts your issue. Leave us alone attitude. Award for worst cuatomer setvice. Go somewhere else !!! Add comment

My son was in a fender bender with a Commerce Ins customer. It is over a month, and the claim is still not resolved. I have literally received nothing but a run-around from them. We have a witness who specifically stated that the accident was not my son's insurance company has the recorded statement and have had no issues being in touch with that person. For some reason Commerce "can't" reach her. And the recording that was sent... Read more

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i had a small out of state fender bender,took a week to get a claim representative to take my accident report who promply went on vacation for a couple of weeks. Then got the run around for a month trying to get a claim adjuster to look at the car. I got a surcharge notice long before the accident report was process. I had a clean driving record for 25 yrs, yet I was treated as someone who had 5 DUI's and/or three accidents with school... Read more

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Currently trying to get a claim resolved. They sent out private investigator to question neighbors. Sent me to their investigation team claim standard business practices. Making me feel like a criminal for a car accident. I am speaking with an attorney for guidance why im the customer. They insure for just this thing Add comment

Have a claim open rather than treat me as a customer I am being investigated . they say it's standard procedure .. Stayed at in looking for another company and needed to contact a lawyer. The car was in an accident I didn't commit a crime Read more

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One of commerce insurance customers hit me. Delayed the claim. Never informed me about the estimate. Got the check to me one month later. Called customer service several times and they were rude and obnoxious. They should be embarrassed about how they handle business! Terrible service for the one who wasn't even at fault!!! Add comment

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