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i had a small out of state fender bender,took a week to get a claim representative to take my accident report who promply went on vacation for a couple of weeks. Then got the run around for a month trying to get a claim adjuster to look at the car.

I got a surcharge notice long before the accident report was process. I had a clean driving record for 25 yrs, yet I was treated as someone who had 5 DUI's and/or three accidents with school buses.Total frustration, wanted to use junkyard parts, instead of manufacture parts.

Why be charged for an out of state accident. I am going to switch insurance companies if not dropped before.

Reason of review: Poor customer service.

Location: Bedford, Massachusetts

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