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Four years ago, a plumbing part failed in the upstairs bath, causing major water spill (150 or so gallons) into bath, and kitchen below (completely ruined), dining room and two other adjacent rooms along with the powder room. They shut down mitigation and restoration...
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1.0
I liked
  • Affordability of premiums
#1100611
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After being rear ended in my truck, I brought the auto to commerce insurances third party adjusters Advanced appraisal. Although the rear bumper sustained the impact there were other areas of damage that the adjuster refused to acknowledge. For example, they would not...
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1.0
I didn't like
  • Customer service
  • Claims processing
#1076723
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Whether you are filing a claim or responding to one, this has to be the worst company ever. Here's the story; I was backing out of a space, already in motion, but I couldn't yet see past the car next to me. This kid was riding too close in the line-I hit the brake as...
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1.0
I didn't like
  • Poor service
#1066843
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Commerce Insurance - Bad company

Commerce Insurance
#1049142
1.0
Details
I switched to GEICO because their rate was lower, they sent my name to collection even when they got my cancellation letter and wanted to charged me a fee for switching company. Do not get insurance with them.
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Additional Fees
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
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Value for money
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Commerce Insurance Auto Claim Review

Commerce Insurance
#938315
Was involved in an accident with a driver who is insured with commerce. I was not at fault. My car is totaled. I've been getting nothing but the run around from this company. It's always "I'm going to transfer you to so & so." It's been a few days, they still haven't put me into a rental vehicle to get to and from work. The service representatives (for the most part) have been rude & unpleasant.
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Commerce Insurance Auto Insurance Review

Commerce Insurance
#917352
I don't know were to start, we have been messed with since June. Price issues keep changing . The company wanting more money. Our policy was paid in full with all discunts suppose to be applied. I over paid , price changes with our policy . Abig mess!!
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Commerce Insurance Auto Claim Review

Commerce Insurance
#914757
1.0
Details
Horrible customer service. I was rear ended by ANOTHER COMMERCE INSURANCE CUSTOMER. I have a perfect driving record and have been a loyal customer for several years. It took a long time to get my vehicle appraised and got no assistance with a rental vehicle. They are horrible. I will not be renewing my policy with them and have also filed a complaint with the Ma Dept of Insurance.
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I was with this insurance company for twenty years the one time I claimed an auto claim they denied me. Come to find out they had taken my daughter off my policy without telling me. I would think this should have been discussed with me. Then they sent a letter to my...
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1.0
#1054989
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As most of you know, my home was significantly damaged by water EIGHT months ago. What I don't openly share is how my life and that of my family has been in turmoil ever since, due to the extremely poor management of our insurance claim by Mapfre Insurance (multiple...
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1.0
#1036693
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The absolute worst company they will do anything to not pay a claim my wife had full ins backed into a tree in our driveway late at work one night they said they needed her phone records she has a prepaid phone it's a major pain in the *** to get phone records . They...
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Anonymous
Anonymous

Yes they are dishonest and rude and will do and say anything not to pay out a claim

1.0
#971484
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If I had the option to choose zero stars, I would. I've been with them for 5-6 years (blindly albeit). I would think my insurance premiums would decrease with each additional year with no parking/moving violations and no accidents. I've kept a clean record for over 20...
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1.0
#964520
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A commerce insurance customer hit my car it was there fault. Commerce then sent me the appraisal and a list of repair shops along with an emailed brochure of what to do next. On the brochure there was a paragraph about if you take it to a non commerce approved shop...
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1.0
Ludlow, Massachusetts
#940806
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I've been an auto insurance customer of American Commerce first on my parents' policy for over a decade and now my own for several years. I had my first at-fault accident ever last December, which was a fender-bender with no injuries. American Commerce raised my...
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Anonymous
Anonymous

Nothing but change of rates from them ..first for changing locations/same state/ more rural and my rate went up .had a minor parking lot fender bender and rate has tripled ! A...

#935149
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I have been a customer of Commerce for years. Houses, a fleet of automobiles, a collection of motorcycles, etc. While insurance companies are in business to make money, they should at least operate in an ethical manner which I have found to be a weak point of...
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2.3
I liked
  • Price seems fine
#900044
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