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Got in a very bad accident and 2 months later still no check for my totaled car. My adjuster hasn’t called once. I have to press zero to speak to someone who isn’t familiar with my case. Worst customer service. Disgusting business. I was forced to get a lawyer just to...
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1.0
Bourne, Massachusetts
#1214792
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Commerce Insurance - Sucked really bad. Sat on hold then u hung up in me

I sat on hold twice for over an hour and got hung up on both times this was the woest experience i have had with an insurance company
#1213883
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Commerce Insurance - Your company is crap.

You people shouldnt be able to sleep at night for how bad you screw over your customers. Shame on all of you. We were robbed, and had property damage and you are charging us a double deductible. Weve been with you long enough. Your company is the reason why so many people get screwed over when It comes to claims. Your company should be shut down. Shame on all of you people.
#1208688
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My son opened a policy with your company and i'm trying to take him off my policy before the billing date of 02-01-2018 . The 2A letter i have requested has been wrong twice . the first time it was the wrong vehicle and the second time the wrong insured driver. My sons...
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1.0
#1176428
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Mapfre/Commerce Insurance SUCKS

Car accident...other driver cited..Not my fault...Mapfre is cheating me on everything from my rental car usage ..the totalling of my pristine vehicle (telling me there are scratches on my roof and deducting a huge amount!!!) They are con artists...never have i dealt with such a hassle/scam company until this one
#1142779
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My card got hit and run and got totaled. I had an eye witness who told me my car was destroyed by my 19 yrs old neighbor works at a Toyota car service. I called Commerce Insurance started a claim, sent pictures and told everything my eye witness told me. They sent an...
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Anonymous
unhappy ex customer

worst company ever!!!!

1.0
#1140941
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Four years ago, a plumbing part failed in the upstairs bath, causing major water spill (150 or so gallons) into bath, and kitchen below (completely ruined), dining room and two other adjacent rooms along with the powder room. They shut down mitigation and restoration...
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1.0
I liked
  • Affordability of premiums
#1100611
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After being rear ended in my truck, I brought the auto to commerce insurances third party adjusters Advanced appraisal. Although the rear bumper sustained the impact there were other areas of damage that the adjuster refused to acknowledge. For example, they would not...
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Anonymous
Angry ex customer

They are the worst company that I've ever dealt with.They treat their own clients like trash! I am making sure everyone I know gets other insurance as I will shed a light on t...

1.0
I didn't like
  • Customer service
  • Claims processing
#1076723
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Whether you are filing a claim or responding to one, this has to be the worst company ever. Here's the story; I was backing out of a space, already in motion, but I couldn't yet see past the car next to me. This kid was riding too close in the line-I hit the brake as...
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1.0
I didn't like
  • Poor service
#1066843
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I was with this insurance company for twenty years the one time I claimed an auto claim they denied me. Come to find out they had taken my daughter off my policy without telling me. I would think this should have been discussed with me. Then they sent a letter to my...
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1.0
#1054989
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